Frequently Asked Questions

How can we help you?

Quick Tip: Can't find what you're looking for? Check out our Rental Guide or contact our support team for personalized assistance.

Account & Registration

Creating an account is simple! Click on the "Sign Up" button in the top right corner of our homepage. You'll need to provide your email address, create a password, and fill in some basic information. Once registered, you can start saving properties and setting up search alerts.

Click on the "Forgot Password" link on the login page. Enter the email address associated with your account, and we'll send you a link to reset your password. If you don't receive the email within a few minutes, please check your spam folder.

Yes, you can update your personal information at any time. Log into your account, go to "My Profile" in the account menu, and edit your details. Remember to save your changes before leaving the page.

Property Search

You can search for properties using our search page. Enter your desired location, property type, number of bedrooms, and price range. You can also use our map search to explore properties in specific areas. Save your search criteria to receive notifications when new properties matching your preferences become available.

Our property database is updated in real-time as agents list new properties or update existing ones. We work with hundreds of letting agents across the UK who update their listings directly through our platform, ensuring you have access to the most current rental opportunities.

Absolutely! When you're logged into your account, you can save properties by clicking the heart icon on any property listing. All your saved properties will be available in your "My Interests" section, where you can compare them and contact agents directly.

Renting Process

To arrange a viewing, click on the "Arrange Viewing" button on the property listing page. This will allow you to send a message directly to the letting agent or landlord. They will then contact you to schedule a convenient time. We recommend being as flexible as possible with your availability.

Typically, you'll need to provide:
  • Proof of identity (passport or driving license)
  • Proof of address (utility bill or bank statement)
  • Proof of income (recent payslips or bank statements)
  • References from previous landlords (if applicable)
  • Right to Rent documentation (for non-UK citizens)
Specific requirements may vary by landlord or letting agent.

When renting a property, you should budget for:
  • Security deposit (usually 4-5 weeks' rent)
  • First month's rent in advance
  • Letting agent fees (if applicable)
  • Council Tax
  • Utility bills (gas, electricity, water)
  • Contents insurance
  • TV license (if required)
  • Internet and other services

General Questions

Yes, our service is completely free for property seekers. There are no charges for creating an account, searching for properties, saving favorites, or contacting letting agents. Our revenue comes from letting agents who pay to list their properties on our platform.

If you encounter a problem with a property listing (such as incorrect information, duplicate listing, or suspicious activity), please use the "Report Listing" button on the property page. Alternatively, you can contact our support team at support@findmyflatuk.com with details of the issue.

We work with verified letting agents and landlords who are required to provide accurate information about their properties. However, we always recommend that you:
  • Visit the property in person before making any commitments
  • Verify all details directly with the letting agent
  • Read the tenancy agreement carefully before signing
  • Never send money before viewing a property and verifying the agent's credentials

Still have questions?

Our support team is here to help you find your perfect home.

Contact Support